Terms of use agreement

This agreement contains the terms and policies of purchase on the www.lozeau.com website between you ("the customer" and/or the persons you represent) and Lozeau. Please read these online terms and conditions carefully: they contain important information about your rights and obligations as well as the limitations and exclusions that may apply to you. By placing an order, you signify that you have read and understood this agreement and accept the implications of its terms and policies legally binding on you in accordance with applicable laws and regulations.

Site content

The content of this website is the property of Lozeau and is protected by Canadian and international copyright, trademark and other laws.

The texts are based on the official description provided by the manufacturer. Lozeau cannot be held responsible for manufacturer's errors.

Lozeau strives to provide the most accurate and up-to-date information possible. However, it is possible that errors may slip in without our knowledge despite our will. In the event of a conflict, French content prevails over the English version. When products are advertised on its website, Lozeau cannot guarantee that they will be available at the time of purchase or in the future. 

Lozeau keeps the privilege of:

- Update the website data at any time, without warning and without getting involved between you or any other person;

- Update or modify the products and services available online, prices and fees, different promotions at any time, without notice and without getting involved between you or any other person;

- Refuse, modify or delete any order, whether already accepted or not, for any reason that Lozeau considers valid;

- Set a maximum quantity of products and services to be sold.

The trademarks and registered trade names, service marks and logos in L.L.Lozeau's possession are L.L.Lozeau, LOZEAU, INFORMATIMAGE, E-MAGE, the Lozeau logo in addition to the other names and logos appearing on our website. Any use of these trademarks without Lozeau's written permission is strictly prohibited.


The total cost of your purchase will be indicated on your order confirmation. Online payment can be made with Visa, Mastercard, American Express, Discover Visa Debit or by PayPal gateway (Visa, Mastercard, Discover, American Express). We cannot accept gift cards or prepaid cards. The amount is pre-authorized on your credit card at the time of purchase on the site. It may take 24 to 72 hours before the transaction appears in your transactions charged to your credit card account. Any order will be considered valid only when Lozeau approves it. Any price quotation made by Lozeau will be valid for the period indicated on it. Lozeau reserves the right to refuse any sale for any reason it deems valid (including a poor impression of the bid or its advertisements). Prices are subject to change without notice. The prices indicated on our website do not include shipping fees and applicable taxes that will be added to the invoice. The taxes of your province of residence will be applied to all purchases. All prices and other amounts appearing on our website are in Canadian dollars. 

Products with a price ending with .00 $, .97 $ or .98 $ are offered in limited quantities, if the product is no longer available at the time of your order, the item will be automatically refunded and an email will be sent to notify you.

Accord D financing

Accord D financing is available in store only for ''Business plans'' and individuals. For more details on the Accord D Affaires projects, please contact us at 514 274 6577 or 1 800 363 3535. 



In the event that your order exceeds the products available in the store, an employee will contact you to inform you of the situation and take the necessary measures.

Purchases made by minors

Lozeau is committed to protecting its customers. People under the age of majority cannot make purchases online. If you wish to make purchases online, please request the assistance of a parent or guardian duly appointed to make this purchase with you.

Shipping & Returns

Find out about our delivery procedures on the ShippingReturns page.

International Credit/Debit Card

For a purchase made by International Credit/Debit Card, use the PayPal payment method. Please note that the existing or added delivery address must be a delivery address confirmed by PayPal and located in Canada. We can only deliver to the delivery address that appears on the PayPal payment. No change of address can be made with PayPal as per their PayPal’s Buyer Protection and PayPal’s Merchant Protection.

Privacy Policy

Lozeau is committed to implementing all necessary security measures to ensure the protection and confidentiality of your personal information.

Your personal information will not be sold, shared or loaned to third parties. Lozeau will only use this information to provide you with the best possible online shopping experience, provide you with superior service, simplify your access to our products and services and focus on your interests.

This information will also be useful to us in order to offer you certain products or services and to speed up the shipment of your order. We also use IP addresses (which are not linked to your personal information) to better administer our website to better meet your needs.

The partners with whom we do business to ship our products and secure payment methods will not use any of the information collected on this site.
Lozeau takes all necessary precautions (administrative, technical and physical measures) to ensure the protection of your personal information and to prevent its loss, theft, misuse, unauthorized access, disclosure, modification or destruction.

Our infrastructure ensures that your personal information is always accurate, complete and up-to-date for its intended use. You have a right of access and rectification on those that concern you. To help us ensure the accuracy, completeness and timeliness of your contact information and preferences, simply log into your account.

You will be solely responsible for any damage, loss or additional costs that you, Lozeau or any other person may incur by providing false, inaccurate, incorrect or incomplete information or as a result of your failure to update information relating to your payment method.

Like many other websites, we use "tags" (cookies) to identify the most popular areas of our site to enhance your experience. These cookies are also valuable to personalize your interactions with our services and help improve our site.

Our site contains links to other web pages. Lozeau cannot be held responsible for the privacy policies of these external sites.

If you have any questions about privacy at Lozeau, please do not hesitate to contact us at info@lozeau.com.

This policy may change over time to adapt to changes in our service and to changes in technology and legislation. This policy was updated on April 24, 2019